Support
This page explains how to send inquiry and what information helps speed up spare parts matching and quotation.
Inquiry Support Scope
OEM Number Matching
Send OEM part number directly for faster identification and quote support.
Model Confirmation
Machine model and part category help reduce mismatch risk during inquiry handling.
File-Based RFQ
Upload your OEM list, RFQ sheet, or spare parts request file through the contact form.
What To Send In Your Inquiry
- Machine model
- OEM part number if available
- Quantity required
- Part description or machine section
- Part photo or reference image if available
- RFQ list / Excel / PDF / screenshot for bulk inquiry
Recommended Inquiry Process
- Check the Products page and add known items to Quote Cart
- Open the Contact page
- Fill in your company and contact details
- Leave part details in message or upload your RFQ file
- Submit once for combined handling
Notes
| Item | Note |
|---|---|
| Pricing | No online pricing is shown on the website. |
| Quotation Basis | Quote depends on OEM number, quantity, model confirmation, and actual inquiry details. |
| Catalog Coverage | The website catalog is a starter list, not the full supply range. |
| Bulk RFQ | For multi-line requests, sending file attachment is recommended. |